The girl's mother said that the agent made fun of the name and even posted a photo of her boarding pass on social media so that others would join.
Abcde Redford, 5 years old, pronounces his name "ab-kota."
"The gate agent began to laugh, pointing at me and my child, talking to other employees. So I turned around and said," Hey, if I can hear you, my daughter can hear you, so I would appreciate if you just stopped, & # 39; "said Traci Redford.
Redford and his daughter were catching a flight home to El Paso, Texas a few weeks ago from John Wayne Airport in Orange County.
I live with epilepsy, so Redford always pre-board.
"When I was sitting there, he took a picture of my boarding pass and chose to post it on social media, mocking my child. It was really brought to my attention by someone who had seen it on Facebook and reported it to Southwest Airlines. And after two weeks of making a formal complaint, Southwest did nothing, "Redford said.
Southwest Airlines gave us this statement: "We convey our sincere apologies to the family. We take great pride in extending our Southwest Hospitality to all of our Customers, which includes living with the Golden Rules and treating each individual with respect, directly or online. This Post do not show the care, respect and courtesy that we expect from all of our Employees.We have followed up with the Employees involved, and while we do not disclose personnel actions openly, we use this as an opportunity to strengthen our policies and emphasize our expectations for all Employee. "
The employee did not answer our request for comment.
Redford said he used this experience as a lesson for his daughter.
"He said," Mom, why is he laughing at my name? "And I said, & # 39; Not everyone is good and not everyone will be good and that's a pity. & # 39;"
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