A HOLIDAYMAKER almost boiled when he saw his "VIP" bathtub.
Travel companies promote vacations with glamorous images when accommodation is actually broken, a building site or elsewhere altogether, according to consumer group Which?
It reports various vacation companies to the Advertising Standards Authority (ASA) for claiming the images they use to advertise hotels and villas differently from the actual buildings.
One customer, Linda Allsop, complained after he arrived outside the beachfront hotel he ordered through Hypermarket Holiday – only to be directed to the one across the street.
He said the Levante Park hotel was advertised as "on the beach", instead of a two minute walk, with photos of Hotel Levante being used online rather than the right hotel.
Linda told the Which: "I really don't believe that I didn't stay at the hotel in the photo."
The website has since been updated to say it's "near the beach" and has the correct hotel pictures, but which one? has reported it to ASA and said it misled the customer.
Holidaymaker Francesca Brown also complained after he booked a "VIP" cottage with a hot tub on the Isle of Wight through Hoseason.
The website shows photographs of a hot tub in a green courtyard bordered by flowers, but in fact it is on a patch of grass covered with weeds and cigarette butts, surrounded by a worn fence.
He said, "It's more like a prison yard than a premium cottage."
CRANE SWINGING OVER THE POOL
Francesca received a refund of £ 86 – about 15 percent of the cost of the holiday.
Other complaints from tourists including one from Robert Thompson, who found his hotel in Rhodes completely damaged, with rusty sun loungers and balcony door handles falling in his hands.
He received £ 500 in compensation for the situation at the Castello Hotel in Rodi after undergoing a lengthy complaint process through the Association of British Travel Agents (ABTA).
Another traveler complains that the five-star Movenpick hotel in Dubai is right next to a large building – with a crane swinging above the pool.
He ordered through Travel Republic who refused the refund request saying there was a warning about "additional work" on the website. That? found the warning only in the small print at the bottom of the payment page.
Rory Boland, which one? the travel editor said: "Although there are some signs to watch out for before you order, no one is immune to falling for a set of idyllic promo photos.
"Hotels and booking sites must not mislead tourists with promises they cannot maintain. If your hotel is far from what you expect, you have the right to be moved or for a refund, so don't be afraid to use it. "
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A spokesman for Tui said "taking all customer feedback seriously" and "reviewing the content on its website" to look for possible improvements.
Hoseason said: "The images of this site represent customer experience, although in some cases we recognize variations in outer space. We are reviewing the current photos to make sure they provide a clear picture of the site and will delete anything we believe does not meet our guidelines. "