More and more customers use unmanned cash records


In terms of trade, attitudes towards development are generally positive, but there are also concerns about lost work.

Today there are two types of unmanned cash registers – self-scan and self-checking.

In self-scanning, customers scan items one by one in the store with an electronic scanner. On the inspection itself, all items are scanned at the end of the cashier.

"The trend is clear. We are increasingly moving to the self-checkbox. One guess is that currently we have an average ratio of 70 and 30 percent, rashes in all stores, either paying for themselves or on manual cashiers," said Claes Salomonsson, Press Manager at Axfood, which includes the retail chain Hemköp and Willys.

More than a year ago Hemköp was renovated at Åhlénshuset in Stockholm. The store now has 30 checkout boxes and only four manuals.

"This is a way for customers to get out quickly and efficiently without having to queue for too long. We have many lunch customers who only have 45 minutes to shop and eat, said shop manager Niklas Persson.

No one in the Persson shop should stop in connection with the renovation – those who stand in the manual box now work in chark, at the pastry shop or as a sushi cake.

"Many staff think it's very fun to do something modern, in the forefront," he said.

Self-examination is designed so you can't pay if you don't scan and weigh each item – including boxes – on a special scale. According to Persson, the talks have not increased or decreased since the conversion.

Customers are consistently satisfied. Maria, 54, from Jönköping has completely switched to the self-checkbox.

"I think it's fast and easy," he said.

Greta, 16, from Stockholm also believes that speed is a big advantage.

"When it is loose, it can be rather difficult, but it usually works," he said.

This trend is also felt by other food giants.

"We can see that usage is increasing, especially for cash registers," wrote Ica Group Managing Director Anna Hedström.

In Coop Stores & Supermarkets, which operates 240 Coops 650 stores, the number of cash registers has decreased tenfold over the past three years.

"This is due to the fact that more and more customers are suing them and that Coop has made a large investment in stores over the past three years," wrote the Coop Swedish press chief Tobias Rydergren.

New report from the union Trade shows that trade employees have a two-way attitude towards increasing automation.

"Employees seem to have a dual attitude towards automation that has happened so far. On the one hand, it can produce a better work environment, and on the other hand, it leads when development goes a long way to losing jobs, unions write.

Overall, a positive attitude – 80 percent of respondents emphasized that their duties remained, even though they had been changed by new technology.

"We can interpret this as a sign that clean automation does not have broad consequences in industry," Handels said.

Read more: I promised myself not to use a cashier that didn't bother me anymore

Read more: H & M tests the new cashier where the customer is doing the work

Fact.Unmanned cashier.

Unmanned cashiers are currently available in two variants – self-scan and self-checking.

Automatic scanning means that customers take a portable electronic scanner at the store entrance.

After that, the items are scanned one and the other in the shop when they are taken from the shelf. Customers then pay for everything at the touch of a button.

Self-check – the most common variant – means that customers pay for all items at once, by scanning and weighing them at the payment station at the exit.

The checkbox itself is placed in two rows opposite each other in a space called a garden.

In each garden, at least one person from the staff is assigned to assist customers and approve the purchase of items with an age limit.

Most often, customers need to scan receipts from their purchases to get out of the garden.


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