Tuesday , November 19 2019
Home / newzealand / Auckland woman seethes over the Viagogo site ticket

Auckland woman seethes over the Viagogo site ticket



Yet another, the Kiwi consumer is fuming at Viagogo – the ticket is a happy to do business with.

Marketing manager Evette Chauvineau says she ran a Google search for tickets to Norah Jones' Auckland concert in the new year.

Viagogo topped the search results. With no obvious indication on Viagogo's website it was a reseller, or scalper, she assumed it was the official place to purchase tickets.

She bought two tickets for $ 275 each, or a total of $ 550.

As a paid online credit card, he was angry to discover that various handling and customer service fees totaled $ 680.

Worse was to come. Chauvineau was furious when the final total on his credit card bill was $ 705 as it turned out the transaction was in fact in Czech corruption that had been converted to New Zealand dollars.

And worse again, in her view, she had not purchased a ticket from Viagogo which would then mail or email her. Norah Jones' APR, a deal that saw her in the Republic of Indonesia who would like to transfer the ticket to her, through some unknown means. 23 concert in Auckland.

Chauvineau has been tried to contact Viagogo, but has only received responses from what she assumes are chatbots, with her key questions and requests ignored.

She believes she has little hope of seeing her tickets, let alone getting a refund.

She said that she would be surprised that Google would run the search placed by Viagogo and says she could avoid being landed in the same situation.

Chauvineau is far from alone.

The Commerce Commission has received 587 complaints about Viagogo, making it the most complained about traders in the past 18 months.

Complaints have related to tickets for various sporting events, and concerts by acts including Celine Dion, Ed Sheeran, Shania Twain, and Bruno Mars.

But it's not just big acts that are subject to alleged rip-offs. Last month, a Rotorua amateur theater company was shocked to discover that two shows that should have cost $ 32 were onsale on Viagogo for $ 232.36.

Public warning

In March, the commission issued a public warning titled "Consumers need to seriously consider if buying from Viagogo is worth the risk," he said. It was investigated numerous cases.

The regulator also noted complaints about fees and misrepresented pricing and that consumers were not receiving the tickets and they were unable to get hold of Viagogo to receive a refund. "

It said Viagogo's conflict resolution process – which calls for aggrieved customers to work through a Swiss court – was unreasonable.

Legal action

In August the commission followed up filing civil proceedings against Viagogo in the High Court, alleging multiple breaches of the Fair Trading Act and seeking a trading injunction.

As it launched its legal action, the regulator noted Viagogo also faces action in Switzerland, Germany, France, Spain, the UK and Australia. It has been fined in Italy and sued by Fifa.

In September the update, the commission was warned that it was heard by the High Court. As of yesterday morning, a date has yet to be set.

In the meantime, the watchdog encourages consumers to keep filing complaints (via this page).

The 587 complaint total that is commissioned by the Herald today means it has fielded another 200 complaints since it initiated its High Court action.

In February, Google changed its policy so that only certified tickets can be advertised on its search engine. Its code of conduct requires that the company not imply it, disclose all the prices for the second hand sale.

Viagogo does not appear to meet all of these conditions.

Search Google for concert tickets to any high profile act or sports event, and often a Google Ad for Viagogo will top the results.
Search Google for concert tickets to any high profile act or sports event, and often a Google Ad for Viagogo will top the results.

Earlier today, the Herald searched on Google for "Auckland Shania Twain tickets."

A Viagogo ad came up at the top of Google's list of results for American singers' two nights at Auckland's Vector Arena in December.

The Herald clicked through to Viagogo's site. "Original face value is per ticket (excluding fees): 11.72 – 427.1 NZD."

Viagogo's various fees were not displayed.

The site uses number of hard-sell practices, implying tickets are selling fast. The Herald logged on three times over a three-hour period, December 18 looking for tickets to Twain's show. The first time, a message popped up saying a customer had just bought four tickets. There were only 128 left. That appears to be a popular number of tickets to buy. On the Herald's second and third visits, the pop-up messages also said four tickets had just been sold. Mysteriously, there were still 128 left.

Google's policy says a ticket re-sale site cannot imply the original seller's ticket, and must display the original price of a ticket. Viagogo (pictured) doesn't always follow those rules.
Google's policy says a ticket re-sale site cannot imply the original seller's ticket, and must display the original price of a ticket. Viagogo (pictured) doesn't always follow those rules.

Viagogo has been approached for comment.

A spokeswoman for Google Australia-New Zealand said the company did not comment on individual advertisers.

"She added," the policy is designed to promote a safe and positive experience for users (see AdWords Policies).

A Commerce Commission spokesman said earlier today that the regulator had not commented on Google's stance, any further comment on Viagogo, while the case was before the High Court.


Source link