Tuesday , January 19 2021

The Lenovo laptops you buy in stores and online may differ

We recently discussed the many new laptop releases in Malaysia from Lenovo, and along the way, we found something you should know about. When you buy a new laptop from a company, you need to be very careful to make sure that you buy the exact model / SKU you are looking for —- depending on whether you purchased the laptop from Lenovo Official Website or an authorized online retailer.

For example, the Lenovo Yoga 9i was recently announced for the Malaysian market a few days ago, with availability expected around January 2021. However, there is some confusion surrounding the actual device specifications. On the one hand, information from the global launch states that the Yoga 9i will be powered by a 10th Gen Intel Core processor, with the configuration also including a dedicated Nvidia GTX 1650 Ti GPU.

Meanwhile, the press material distributed to us by Lenovo Malaysia representatives stated that the Yoga 9i will come with an 11th Generation Intel Core processor – combined with integrated Intel Xe graphics. However, the same representative informed us that the release in Malaysia will, in fact, run on a 10th Generation processor – contrary to information on Lenovo Malaysia’s official website (screenshot attached below).

We were told that these differences were due to differences in how Lenovo handled retail sales versus e-commerce sales. Retail includes authorized dealers, while the e-commerce segment is basically Lenovo’s official website. The official site is run by an overseas team (not Lenovo Malaysia specifically), with stock also coming from overseas. Thus, the specifications you get when you buy a laptop on the website are different from the specifications you get when you buy from an authorized retailer.

Overall, it creates a lot of confusion – for both users and the media. As far as we know, Lenovo Malaysia does it not state that the model you get from the authorized retailer may be different from the one you get from the official website. Does this mean, referring to the example of the Yoga 9i, that you will get an 11th Generation Core processor with a website purchase? Or will you get them from authorized retailers?

It is also worth mentioning that the differences between 10th generation processors and 11th generation processors are significant. Additionally, there may be other spec differences between the laptop generation and components, and overall, it makes for a very confusing shopping.

Therefore, it’s best to double check the exact specifications you are looking for every time you buy a Lenovo laptop, whether from an official website or an authorized retailer.

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