Thursday , January 21 2021

Google isn't ready to fix your Pixel 3 broken screen – BGR



After years of building their own telephone, Google is still struggling with some of the default problems that come with making hardware. The days when you can't find Pixels in a store are long gone, but that doesn't mean Google has been able to sell the shipload of Pixel cellphones since launching the first model.

However, Google has just launched a new generation of devices in more markets than ever before, but Pixel 3 and Pixel 3 XL are plagued by various problems when they come out that Google will fix them through software updates. But if you drop the new cellphone, the price reaches $ 900 in the north, you alone. Google can't help you, and the same applies to every workshop that is trained to replace broken glass.

It is not rocket science to repair a smartphone that is damaged during accidental deterioration for this repair center, and the procedure is usually quite simple. You bring a broken device in, pay for repairs, and they will solve it. But Google and its partners have not been able to do so because there are no spare parts available.

Two different accounts, including reports from 9to5Google and posting on Reddit, explaining that Google is not ready to handle accidents, and the workshop may have a similar problem.

From 9to5Google:

Long story short: Google hasn't repaired the damaged Google Pixel 3 and Pixel 3 XL units, and instead sent people to uBreakiFix. UBreakiFix local we are currently out of stock and don't even expect to get repair components – except batteries – for Pixel 3 or Pixel 3 XL for the future. That means that my wife's new cellphone is currently broken without assistance. (Another national repair service, Puls, can also repair Pixel 3 devices, but currently only in San Francisco.)

This is not a single case, too. There are several reports on Reddit users who cannot fix their device by uBreakiFix. One report claims a month waiting for the period to repair their device. UBreakiFix's other quote because it can't get the adhesive that is needed to replace the rear glass. This is clearly a widespread problem.

From the Reddit report:

So I turned to Google. They only sell me a phone for more than $ 900 they definitely have several repair systems in place. They will have a backup screen in hand. Not. I just finished talking to a Google support expert who basically told me that there was nothing they could do and directed me to the workshop I had just contacted. It really pisses me off because I'm willing to pay for repairs, it's an accident and it's not their fault. I just want to get support from the company that I just bought. It was as if they were showing me out the door and saying, "You are alone!" Above all, I live in Seattle and there is only one official workshop that can make this repair.

That doesn't mean things won't get better in the future. But if you already have Pixel 3 or 3 XL or plan to buy it, be extra careful with that. You might be stuck with a device that has been damaged for a long time.

Image Source: Zach Epstein, BGR


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