Bethesda Studios has often been the target of criticism and punchline for releasing their games with years of unintentional interference and bugs, but the studio's latest game, "Fallout 76" may not be able to recover from its controversial launch. Dissatisfied fans demanding refunds and handling Bethesda for the counterattack caused at least one lawfirm to consider a class action lawsuit.
While Bethesda's "Fallout" is widely respected as one of the best first-person shooter series, the shift to the mass-multiplayer format for "Fallout 76" brings a wave of skepticism from fans. The game's initial reception was very warm, competing with major releases such as "Call of Duty: Black Ops 4" and "Red Dead Redemption 2."
But even those who decided to give "Fallout 76" tried to struggle with limited games and game-breaking disruption, a wave of prominent players to demand a full return from Bethesda. The Bethesda refund policy states that players cannot receive a refund after downloading the game, but some players report that their refund is given after contacting the support team.
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The player who managed to lobby for a refund was posted on Reddit, triggering a series of refund requests from users of r / Fallout. Bethesda finally returned to the policy of no refunds, but the inconsistency has made the players increasingly angry with the company's business practices.
In separate situations, players who ordered $ 200 "Fallout 76 Power Armor Edition" reported that the bundle was not shipped as advertised. While the special edition package should contain a West Tek canvas bag, Bethesda replaced it with a cheaper nylon bag. A customer who asked support staff was told that the company decided to replace the bag because of a lack of inventory, and that Bethesda had no plans to resolve the problem.
The unhelpful response caused a wave of other complaints, which directed Bethesda to issue a follow-up statement and offer those who purchased an additional $ 5 special edition in-game currency.
Now, a law firm based in Washington, D.C., Migliaccio & Rathod LLP, has announced that it plans to investigate Bethesda's refund policy and "Power Armor Edition" advertisement to determine whether it is necessary to file a class action lawsuit claiming deceptive trade practices. In preparation for a potential class action lawsuit, the firm requests players who are not satisfied send a secret questionnaire if they try to get a refund or receive a nylon bag with "Power Armor Edition."
The outlook for "Fallout 76" has looked bleak two weeks after its release, but Bethesda must work to ensure that future games are not affected by negative feedback. The company has experienced a detailed increase in "Fallout 76" next month, and has promised greater transparency to move forward.