A law firm has launched an investigation into Bethesda Game Studios over Fallout 76, and specifically its refund policy. The Washington-DC regional law firm Migliaccio & Rathod said in a blog post that it launched an investigation into the developer because it was "refused to issue a refund for PC buyers from the game who found it could not be played due to technical problems." Fallout 76 "a very chaotic game."
"While minor bugs and glitches are expected with the release of most new games, Fallout 76 was launched with a proven 56GB patch but it is a starting point for game problems," the company said. "Gamers who have tried to receive a refund because a lot of interference with the game can't do it because they downloaded the game, so they have to deal with experiences that cannot be played until the patch returns it to a playable state."
If you try to get a refund for Fallout 76, the law firm wants you to contact. You can find contact details and more information here on the Migliaccio & Rathod website.
Many people on Reddit (via GI.biz) have reported that Bethesda acted quickly in response to and completed their Fallout 76 refund request. However, not everyone is that lucky.
It is important to note that Migliaccio & Rathod has not taken legal action against Bethesda, and based on their public appeal for cases from the community, it sounds like the early days for any of these amounts. Searching through the United States court system shows no results for any legal action taken against Bethesda over Fallout 76.
Nicholas Migliaccio, a partner at the company, told Motherboard that they hoped to develop a class action lawsuit against Bethesda. "We have been flooded and we are still investigating claims, but we intend to compile a class action lawsuit."
The law firm said it had received more than 200 phone calls and emails about Fallout 76. Another partner in the company, Jason Rathod, added, "Most of them are – I asked for a refund and they did not issue one for me. & # 39; This game can't be played. We are flooded with types of communication from people. I think people are only looking for their money back. "
In the same interview, Rathod appointed Aliens: Colonial Marines as an example of a successful class action lawsuit. As you will recall, the player launched a class action suit against the publisher of the Sega and Gearbox developers, and in the end, Sega set $ 1.25 million, according to Polygon.
Another element played for Fallout 76 is the digital edition of PC released exclusively through Bethesda.net, and not Steam, a platform that has a generous refund policy. Bethesda's own return policy states the following:
- "Unopened CDs and DVDs can be returned under our General Return Policy guidelines."
- "Digital codes and CDs and DVDs that are opened cannot be returned under any circumstances. There are no exceptions to this policy unless prohibited by law."
- "Please be careful when buying video games at Bethesda Store."
We have contacted Bethesda in an effort to get more details from their side.
Fallout 76 GameSpot review scores 4/10. Edmond Tran's reviewer specifically mentions many technical problems in his review. In another less good news for Fallout 76 is a recent discovery that the canvas bag promised in the $ 200 Collector's Edition was replaced with a nylon bag.
According to Bethesda, "millions" of people have played Fallout 76, so it seems to work with a few steps. Developers plan to release new features, improvements, and changes to the game regularly, starting with the first major patch next week.