A British user told the newspaper 'Sun' this week that a bug in the Galaxy S10 allows it to be opened regardless of the biometric data registered on the device.
Samsung Galaxy S10 5G handset. Image: AFP
SEOUL – Samsung Electronics Co. said on Thursday it would soon launch a software patch to fix problems with fingerprint recognition on its flagship Galaxy S10 smartphone.
A British user tells Sun newspaper this week that a bug in the Galaxy S10 allows it to be opened regardless of the biometric data registered on the device.
After she bought a third-party screen protector, her husband can unlock his phone using his fingerprint, even if it's not registered.
This problem can occur when several protective patterns that come with silicone phone cases are recognized along with fingerprints, the South Korean tech giant said in a notice on its customer support application.
South Korea's special online KaKaobank has told customers to stop using the Galaxy 10 fingerprint recognition function to enter its services until the problem is resolved.
Launched in March, the Galaxy S10 series phones have an in-screen sensor that uses ultrasound to detect fingerprint ridges, which Samsung calls the "revolutionary" biometric authentication feature.